Call Centre Agent

Brink's Canada • Toronto, ON

5d

About The Position

The Brink’s National Client Services (BNCS) team is committed to putting customers at the center of everything we do while delivering a best-in-class customer experience. We are looking for customer-focused professionals who enjoy solving problems, providing effective solutions, and working in a fast-paced environment. If you thrive on helping others and collaborating with a team, we'd love to hear from you. This role requires flexibility to provide short-notice schedule coverage for employee absences, vacations, and other staffing needs. Candidates must be available to accommodate changes in scheduling as operational requirements arise.

Requirements

• A passion for delivering exceptional customer service
• Minimum 2 years of experience in Call Centre environments
• Minimum 2 years of experience in Customer Service roles
• Minimum 2 years of experience in Help Desk or Technical Support positions
• Strong problem-solving and troubleshooting skills
• Ability to remain calm and effective under pressure
• Ability to manage multiple priorities and quickly adapt between technical support inquiries, billing-related concerns, and phone and email communications
• Excellent verbal and written communication skills
• Strong computer and technology skills
• A positive, collaborative, team-first mindset
• A continuous improvement approach with a willingness to suggest process enhancements

Nice To Haves

• Experience working within the transportation/security industry

Responsibilities

• Respond to internal and external customer inquiries via phone and email
• Provide support related to Brink’s products and services
• Troubleshoot technical issues impacting customers and crew members
• Collaborate with internal departments to ensure timely resolution of customer concerns
• Follow established processes to diagnose issues and identify appropriate solutions
• Generate and distribute operational reports throughout the day
• Support ad hoc projects and serve as a key contact for customer communications
• Deliver a professional, positive, and efficient customer experience

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed