Call Centre Associate
About The Position
Purdys Chocolatier is seeking enthusiastic and customer-focused individuals to join their Fundraising, Group Savings, and Business Gifting team at their Vancouver office. This is a consultative customer service and sales support role where you will build relationships with new and existing customers, understand their goals, and help connect them with the fundraising or group purchasing solution that best meets their needs. You will engage with customers through outbound calls, inbound inquiries, email (FreshDesk), and live chat. Success in this role comes from curiosity, persistence, relationship-building, and a genuine commitment to delivering exceptional customer experiences. The role involves helping organizations achieve their fundraising goals while creating positive experiences that keep customers coming back year after year.
Requirements
- Availability for the full contract period from August 31 to December 11, 2026
- Availability to attend mandatory training from August 31 to September 4, 2026
- At least 6 months of experience in customer service, retail, hospitality, sales, contact centre, call centre, or another customer-facing environment
- Strong communication and active listening skills
- A customer-first mindset and genuine curiosity to understand customer needs
- Professionalism, accountability, and attention to detail
- Comfort handling a high volume of customer interactions and outbound outreach
Nice To Haves
- Experience with outbound calling, customer engagement, sales support, or Excel is considered an asset
Responsibilities
- Proactively connect with prospective and existing customers through outbound calls to promote our Fundraising and Group Purchase programs
- Build relationships by actively listening, understanding customer needs, and recommending appropriate solutions
- Meet daily outreach goals while maintaining an exceptional customer experience
- Reconnect with customers who have previously paused or declined participation, using creativity and persistence to re-engage them
- Respond promptly and professionally to customer inquiries via phone, email (FreshDesk), and live chat
- Support customers with program, campaign, and order-related questions
- Process order adjustments, replacements, and refunds as needed
- Identify potential challenges early and work proactively to resolve issues before they escalate
- Deliver excellent customer service while contributing to team and business goals
Benefits
- Competitive hourly wage of $19.00 - $19.50 per hour
- Potential contract extension through April 2027
- 30% employee discount on Purdys products
- Employee Gifting Program
- Paid training and ongoing support
- Opportunity to develop customer service, sales, and relationship-building skills
- A supportive team environment that values collaboration and work-life balance
- The chance to create memorable Purdys moments for customers across Canada
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
