Call Centre Billing Representative – Insurance

Recrute Action•Markham, ON

3d•Hybrid

About The Position

Take on a dynamic opportunity in the insurance sector where customer service, billing support, and issue resolution are at the core of your day. Enjoy a hybrid work model, collaborate with internal teams and insurance partners, and provide exceptional service in a fast-paced call centre with rotating schedules.

Requirements

1–2 years of experience in a contact centre environment, preferably within the insurance or banking industry.
Ability to multitask in a fast-paced environment.
Ability to adapt quickly to changing circumstances.
Professional telephone and email communication skills and etiquette.
Proficiency with word processing, Microsoft Excel, and various web-based and Windows applications.
Strong communication and interpersonal skills.
Strong analytical and problem-solving skills to resolve customer concerns.
Excellent attendance and punctuality.

Responsibilities

Handle approximately 50 inbound billing-related calls per day.
Provide excellent customer service to Licensed Insurance Advisors, Contact Centre staff, Insurance Branch staff, and customers.
Investigate and resolve billing discrepancies in collaboration with insurance partners and underwriters.
Support inbound billing inquiries while acting as a company ambassador.
Communicate clearly, effectively, and empathetically with customers by telephone and email to resolve issues.
Interpret customer needs and respond appropriately and professionally.
Gather relevant information systematically to ensure a seamless customer experience.
Take ownership of customer inquiries by providing reliable service and following through on commitments.