Billing Customer Service Representative - Call Center
About The Position
The Patient Financial Services Representative serves as a key resource for patients navigating healthcare billing and financial assistance. This role provides exceptional customer service while assisting patients with payment options, insurance-related questions, financial assistance programs, and account resolution. Responsibilities include evaluating financial eligibility, establishing payment arrangements, processing account transactions, managing collections activities, and maintaining accurate account documentation. The ideal candidate is detail-oriented, compassionate, and committed to helping patients understand and meet their financial obligations while ensuring compliance with healthcare regulations and organizational policies.
Requirements
- Computer skills, will be working in multiple accounting systems.
- Hospital, Physician and Home Health experience
- Mathematical, organization skill and business correspondence skills.
- Basic knowledge in downloading/creating spreadsheets in Microsoft Excel.
- Proficient on 10 key, printers, telephone, copiers, and fax.
- Familiar with medical terminology and third party payer methodology.
- Demonstrates a thorough knowledge of Medical necessity and compliance laws.
- Excellent oral/written communication and professional skills in relating to patients and their families.
- Good understanding of other resources or programs available for patients and families.
Nice To Haves
- Completes Patient Financial Services I training within first 5 months after hire.
Responsibilities
- Evaluating financial eligibility
- Establishing payment arrangements
- Processing account transactions
- Managing collections activities
- Maintaining accurate account documentation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
