Customer Service Call Center Representative
About The Position
We are looking for a dedicated and caring individual to provide exceptional member care service. As one of the first points of contact, you will be responsible for providing members with superior service over multiple channels, including phone, chat, email, mail, or person-to-person. Your exceptional customer service skills are needed to serve our membership by responding to member inquiries, investigating and resolving member concerns, initiating service requests, explaining energy-related charges, offering energy saving advice, processing billing and payments, handling credit collections, and other customer-related responsibilities. The successful candidate must possess outstanding interpersonal, listening, problem-solving, verbal and written communication skills; attention to detail; excellent organizational skills; and the ability to handle multiple assignments. This position requires you to use patience and understanding to uncover member needs, answer questions, and leave a positive impression on every member interaction.
Requirements
- Three to five years’ experience in customer service required.
- Outstanding interpersonal skills.
- Outstanding listening skills.
- Outstanding problem-solving skills.
- Outstanding verbal and written communication skills.
- Attention to detail.
- Excellent organizational skills.
- Ability to handle multiple assignments.
- Patience and understanding to uncover member needs, answer questions, and leave a positive impression on every member interaction.
Nice To Haves
- Microsoft Office Word and Excel knowledge preferred.
- Experience in collections desired.
- Bilingual (English/Spanish) applicants are encouraged to apply.
Responsibilities
- Providing members with superior service over multiple channels, including phone, chat, email, mail, or person-to-person.
- Responding to member inquiries.
- Investigating and resolving member concerns.
- Initiating service requests.
- Explaining energy-related charges.
- Offering energy saving advice.
- Processing billing and payments.
- Handling credit collections.
- Other customer-related responsibilities.
Benefits
- Paid training
- Health insurance
- Generous paid time off (PTO)
- Paid holidays
- Retirement pension plan
- 401(k) plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
