Call Centre Attendant (Part Time)

Canstar Restorations LP•Coquitlam, BC

11d•CA$19 - CA$21•Onsite

About The Position

This role is responsible for answering inbound calls and emails from new and existing customers and handle new jobs as required, using their strong communication and excellent customer service skills. This includes entering new claims, escalating emergencies and dispatching staff. This role is all about being exceptional with customers and supporting job efficiency. Our call center operates 24/7 and has a variety of shifts, including day, afternoon and graveyard shifts on weekdays and weekends. Some overtime and flexibility to work early or late may be required on a periodic basis.

Requirements

1+ years of strong administrative, clerical and customer service experience
Strong computer skills including Microsoft Office suite (Outlook, Word, Excel, PowerPoint)
Ability to accurately type 40 words per minute
Ability to communicate effectively in English both verbally and in writing
Ability to deal with difficult customers/clients on the phone and defuse a situation
Ability to multitask, prioritize and think critically
Ability to see the big picture and work in a constant changing environment
Ability to work in a team environment and independently

Nice To Haves

1+ years of experience in a high-volume administrative role would be a benefit
Experience in the construction, restoration, or insurance industry is considered beneficial
Experience with Microsoft Dynamics is considered an asset

Responsibilities

Receive and record new jobs and after hours calls accurately into on-line Call Log
Answer the telephone and direct the calls/messages in a friendly and professional manner
Receive new jobs via phone and email, assign to Project Management Teams
Enter and maintain accurate and complete job file information and date milestones in our project management software and online communication platforms
Assign and send work orders to internal and external trades
Dispatch technicians as directed
Distribute and track keys
Document Filing/Scanning/Uploading
Provide outstanding customer service to both internal and external customers
Monitor surveillance cameras for Head Office & Branch Offices and respond accordingly
Responsible for keeping common areas tidy and stocked
Time off relief for Call Centre Attendant
Ensure that self and others adhere to Canstar’s health and safety practices and procedures
Ensure good housekeeping is kept to perform work safely and efficiently
Understand safety policies and protocols
Ensure that self and others on site are wearing all required PPE, when required