Call Center Triage RN

UnitedHealth Group•Corvallis, OR

12h•$29 - $52

About The Position

Explore opportunities at The Corvallis Clinic, part of the Optum family of businesses. For more than 75 years, our multi-specialty group has been committed to delivering exceptional care to our patients and exceptional careers to our team members. As a leading clinic in Oregon’s mid-Willamette Valley, we serve more than a quarter-million people with offices in Corvallis, Albany and Philomath. Join a team that empowers you from the start and values work-life balance, teamwork and trust. We offer comprehensive benefits and competitive pay. Elevate your career with us and discover the meaning behind Caring. Connecting. Growing together. The RN Telephone Triage performs nursing functions according to the nursing process and as defined by the Oregon State Board of Nursing.

Requirements

Graduate of an accredited school of registered nursing
Current unencumbered State of Oregon license as a Registered Nurse

Nice To Haves

1+ years of experience in an acute care hospital and/or in an individual provider’s office or clinic setting
Experience in appropriate specialty, primary care (pediatrics) and/or telephone triage
Evidence of working knowledge of the nursing process
Knowledge of basic clinical skills to provide patient care
Proven ability to work well with providers, clinical staff and patients
Proven ability to work on multiple tasks simultaneously in a busy, fast-paced environment while maintaining quality of work

Responsibilities

Participates and maintains a culture within The Corvallis Clinic that is consistent with the content outlined in the Service and Behavioral Standards Handbook. To this end, employee will be expected to read, have familiarity, and embrace the principles contained within
Must be available to provide nursing care according to the sequential steps of the nursing process: assessment, planning, intervention, implementation and evaluation
Primarily responsible for handling incoming clinically related calls to the assigned department to ensure that patient needs are met. This may require protocol-driven responses
Ensures smooth and efficient telephone communication by using proper telephone etiquette. Handles telephone calls appropriately, in a timely manner and offer assistance and reassurance to the caller. Advice given is done so under the direction and guidelines of the attending provider or per department protocol
Demonstrates effective time management and organizational skills. Demonstrates accuracy, thoroughness and follow-through. Accurately and legibly documents concise, pertinent information (i.e. telephone message, EHR, etc.). Ensures patient care paperwork is processed and forwarded in a timely manner Balances the speed and quantity of work with quality; multi-task comfortably
Works cooperatively with team members in order to accomplish work effectively and efficiently; helps create and maintain good working relationships; provides assistance and back-up with direct patient care as needed. Demonstrates effective conflict management skills
Improves the quality of care through continuing education and self-evaluation of the effectiveness of care. This includes attendance/participation in most in-services/department meetings and remaining current on clinic/department policies and procedures
Takes initiative to enhance practice management. Works with providers and clinical staff to improve the functioning and efficiency of the individual practice and/or hallway. Fosters innovation and change by demonstrating open-mindedness, being supportive of change and assisting with implementation and adapting in the changing needs of the department/clinic
Participates in the orientation and training of new employees