Call Center Triage Registered Nurse (RN) - Patient Access and Care Team (PACT)
About The Position
The Call Center Triage Registered Nurse (RN) - Patient Access and Care Team (PACT) is responsible for performing telephone triage with a diverse patient population. This role assesses needed care and collaborates with patients and others to provide clinical solutions. The position offers a comprehensive nursing assessment in an untraditional nursing environment. The RN will actively participate in team conferences, help assess patient education needs, and notify practices, physicians, and managed care clients of all patient encounters. Additionally, the role involves notifying designated leadership of operational concerns.
Requirements
- Graduate from an accredited School of Nursing required.
- Current license to practice as a Registered Nurse in the state of applicable state required.
- Must apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses from states that new clients may reside in.
- BLS required per policy guidelines.
- Work requires long periods of sitting and utilizing a telephone headset.
- Work requires walking, standing, lifting, reaching, stooping, bending, pushing and pulling.
- Must be able to lift 25 pounds.
- Must speak English and adapt to fit the patient audience while conveying information.
- Intact sense of sight, hearing, smell, and touch.
- Good finger dexterity.
- Critical thinking skills and ability to concentrate in a fast-paced environment with numerous interruptions.
- Must be able to respond quickly to changes in patient or call center conditions.
Nice To Haves
- Minimum of 5 years of RN experience preferred.
- Previous triage experience preferred.
- BSN preferred.
- BSN preferred.
- Experience in telephone triage, pediatrics and ED triage is desired.
Responsibilities
- Performs telephone triage with diverse patient population.
- Assesses needed care and collaborates with patients, and others, to provide clinical solutions.
- Provides comprehensive nursing assessment in an untraditional nursing environment.
- Actively participates in team conferences and helps assess patient education needs.
- Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening.
- Notifies designated leadership of operational concerns.
Benefits
- Comprehensive suite of Total Rewards: benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
