Experienced Call Center Trainer

OneMCI•Tampa, FL

1d•Onsite

About The Position

At MCI, we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry-leading organization. We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You’ll play a key role in onboarding, upskilling, and supporting continuous learning across multiple client campaigns. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

3+ years of experience as a trainer in a BPO or contact center.
Strong facilitation and communication skills.
Experience with LMS platforms and virtual training tools.
Knowledge of adult learning principles and instructional design.

Responsibilities

Facilitate new hire training, soft skills, product/process, and systems training.
Design and update training materials, manuals, and e-learning content.
Conduct training needs assessments and recommend learning solutions.
Evaluate training effectiveness using assessments, feedback, and performance data.
Provide post-training coaching and support to agents and team leads.
Collaborate with QA and Operations to align training with performance goals.
Maintain accurate training records and generate reports for internal stakeholders.

Benefits

Paid Time Off
Paid holidays
Incentives & Rewards (cash bonuses, prizes, electronics, vacations, cars)
Comprehensive medical, dental, and vision coverage (for full-time employees after 60 days)
MEC medical plans (for all employees after 30 days)
Retirement savings programs
Short-term disability coverage
Life insurance options
Supplemental Insurance (Accident and critical illness insurance)
Career Growth (internal promotions)
Paid Training
Casual Dress Code