Experienced Call Center Operations Supervisor

OneMCI•Addison, TX

1d•Onsite

About The Position

At MCI, we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry-leading organization. We are hiring an Experienced Client Services Manager to manage client relationships and ensure consistent service delivery within our contact center. You will act as the primary point of contact, oversee SLAs and KPIs, and work with internal teams to resolve issues and drive improvements. The ideal candidate has experience in client services within a BPO, strong communication skills, and the ability to manage multiple accounts while delivering data-driven insights and supporting account growth. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

Associate Degree, Certification or Equivalent Combination of Training and Experience
Minimum 3 years of experience in a supervisory role in a BPO contact center.
Strong leadership, communication, and problem-solving skills.
Proficiency in contact center tools, CRM systems, and reporting platforms.
Ability to manage performance in a fast-paced environment.
Must be authorized to work in the country where the job is based.
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
Must be willing to submit to drug screening.