Remote Call Center Trainer
US Service Animals•Mandeville, LA
•Remote
About The Position
SAPS LLC is looking for a Call Center Trainer to be responsible for preparing new and existing agents to perform successfully in a sales-driven call center environment. This role ensures agents are trained on product knowledge, systems, sales execution, objection handling, customer engagement, and compliance requirements so they can transition to production with confidence and meet performance expectations.
Requirements
- 2–5 years of call center experience in sales or customer service
- Experience delivering training, coaching, or onboarding in a call center environment
- Strong knowledge of sales techniques, objection handling, and CRM systems
- Proficient in Google Workspace, Slides, and learning management tools
Responsibilities
- Deliver virtual and classroom call center training for new hires and existing agents
- Coach agents through live call monitoring, roleplay, and one-on-one feedback
- Develop and update training materials, scripts, and sales exercises
- Identify skill gaps and escalate performance risks to the Training Manager
- Document daily EOD recaps and live monitoring findings with behavioral specificity
Benefits
- Health, Dental, Vision, Disability, and Life Insurance
- 401(k)/Roth IRA Match
- Paid Time Off
- Free Counseling Services
- Remote Work Flexibility
- FSA Account Offerings
- Discounts on travel, movie tickets, electronics, and more
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
