Seasonal Call Center Coordinator - Remote
About The Position
The Call Center Coordinator role is a remote position focused on delivering exceptional customer service within a growing business. The company emphasizes a people-first, culture-rich work environment with the backing of an industry leader, offering a unique opportunity for professionals to contribute to meaningful change. This role involves managing multiple client queues, handling inbound and outbound calls, updating customer information, and collaborating with team members to ensure efficient operations. The company utilizes modern technology to streamline processes and aims to support the financial security of millions of Americans through employee benefits.
Requirements
- Exceptional verbal and written communication skills.
- Strong interpersonal, negotiation, and conflict-resolution abilities.
- Excellent organizational skills and attention to detail.
- Proficiency in multitasking while managing routine tasks.
- Strong analytical and problem-solving capabilities.
- Ability to prioritize and delegate tasks appropriately.
- Professionalism, integrity, and commitment to confidentiality.
- Ability to work efficiently from home using provided communication platforms.
- Reliable and consistent internet connection.
- Proficiency with Microsoft Office Suite, Google Workspace, or similar tools.
- Flexibility to perform other duties as assigned.
Nice To Haves
- A minimum of one year of customer service experience is preferred.
- Fluent Spanish bilingual speakers are highly desirable.
Responsibilities
- Delivering exceptional customer service through a remote call center while managing multiple client queues efficiently.
- Seeking opportunities to expand administrative support responsibilities to enhance the overall customer experience.
- Handle and manage inbound and outbound calls as assigned.
- Multitask effectively while maintaining quality on assigned calls.
- Monitor and update customer and employee schedules, including conducting reviews during audits.
- Update census engagement details for new hires.
- Generate and send tickets for additional outreach in accordance with client guidelines.
- Provide accurate information to employees who call in, while recording and managing outreach activities.
- Collaborate with team members to ensure adequate phone coverage and availability.
- Maintain a professional and distraction-free remote work environment.
Benefits
- health, wellbeing, retirement, and other financial benefits
- paid time off
- overtime pay for non-exempt employees
- robust learning and development programs
- reimbursement of job-related expenses per the company policy
- employee perks and discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
