Call Center Trainer

MV Transportation • Kent, WA

2d

About The Position

MV Transportation is seeking a Call Center Trainer who will work closely with the Call Center Manager. He/she will assist in the oversight of the Call Center Operations ensuring contract compliance regarding customer service standards through the effective use of team resources and staff motivation.

Requirements

• Two (2) years supervisory experience.
• Experience with Trapeze a must.
• Highly organized with the ability to handle multiple projects simultaneously.
• Excellent customer service skills.
• Must work effectively with fellow employees and have strong leadership characteristics.
• Must have the ability to recruit and develop staff to deliver reliable service product.
• Proficient in Microsoft Office software.
• Ability to work a varied schedule.
• Demonstrated ability to supervise with a "Safety First" attitude.

Responsibilities

• Supervise Call Center staff, set positive example to all employees by providing consistent support and positive leadership, and quality customer service.
• Assist with customer complaints or inquiries from client or senior management.
• Assist in identifying training needs.
• Monitor random calls to improve quality.
• Minimize errors and track performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed