EMT-Call Center Technician

Parker Jewish Institute for Health Care and Rehabilitation•Queens, NY

2d•Onsite

About The Position

The Parker Jewish Institute is seeking EMTs to join their new program, the Alternated 911 program, to serve as call center technicians. This role provides critical support to patients and clients by fielding non-emergency clinical calls. As a Call Center Technician, you will be responsible for providing friendly, welcoming, and clinically sound communications with patients and clients who call the center, which includes triaging and documenting both inbound and outbound calls. Parker Jewish Institute for Health Care and Rehabilitation is a non-profit health care facility that offers inpatient programs such as sub-acute/short term rehabilitation, long-term care and nursing home care, as well as community health services encompassing certified home health care and a comprehensive community hospice program that serves terminally ill patients in their own homes or in nursing facilities, including Parker's nursing home.

Requirements

Certified as an EMT in New York
Excellent communication skills, both written and verbal
Able to communicate clearly and concisely in English

Nice To Haves

Bilingual in another language

Responsibilities

Fielding non-emergency clinical calls
Providing friendly, welcoming, and clinically sound communications with patients and clients
Triaging inbound and outbound calls
Documenting inbound and outbound calls