Call Center Team Lead I
Decision Information Resources Inc•Houston, TX
•$21 - $22•Onsite
About The Position
Decision Information Resources, Inc. is seeking a motivated, detail-oriented, and experienced individual to work as a Team Lead in our Houston call center. DIR is a research organization that, on behalf of federal, state and foundation clients, conducts surveys with a diverse range of respondents using a variety of modes, including computer-assisted telephone interviewing (CATI). As a CATI Team Lead you will be responsible for supporting CATI research projects, interviewer productivity, and CATI management.
Requirements
- College degree or equivalent work experience.
- Must be able to work evenings and Saturdays.
Nice To Haves
- Coordinate team building events and staff recognition programs.
- Support staff adherence to project protocols and company policies/procedures.
- Communicate changes in protocols and polices to interviewers in a timely and efficient manner.
- Prepare preliminary write-ups of policy and procedure violations.
- Perform other administrative duties as assigned by CATI Manager/Supervisor.
Responsibilities
- Serve as the CATI point of contact on survey research project teams.
- Train and certify interviewers on survey research projects.
- Monitor and report interviewer productivity and performance.
- Provide feedback on performance, identifying re-training needs.
- Trouble shooting minor technical and data collection issues.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
