Call Center Supervisor

Automated Health Systems • Cleveland, OH

19d • Remote

About The Position

Automated Health Systems, a dynamic healthcare company, has a full-time remote supervisor. This position does require you to pick up equipment at our office in Pittsburgh, PA. As a Call Center Supervisor, you will be responsible for leading a team of Customer Service Representatives that assist customers with MA Medicaid eligibility, enrollment and related tasks.

Requirements

• Minimum three years’ experience in a direct call center supervisory position with demonstrated skills in coaching and staff development required.
• Minimum of two years’ experience with call center operations required.
• Strong PC proficiency (i.e., Microsoft Excel) required.

Nice To Haves

• Associate degree preferred and/or equivalent job-related experience/training.
• Bilingual language skills (i.e., Spanish) a plus.

Responsibilities

• Leading a team of Customer Service Representatives that assist customers with MA Medicaid eligibility, enrollment and related tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree