Call Center Supervisor

Renewal by Andersen | Esler Companies•Webster, MA

21h•Onsite

About The Position

We’re looking for a Call Center Supervisor to join our Inside Sales team! As a Call Center Supervisor for Esler Companies – Renewal by Andersen you will work hands on with a team of Inside Sales Reps. You will provide coaching and guidance on scheduling appointments with homeowners who are interested in our industry leading products and services. With weekly and monthly bonuses our supervisors earn an average of $80,000-$100,000 yearly. Not only do we offer great benefits and incentives, but we can build a schedule that suits your life and guarantee those hours every week! We also offer company outings, contests, profit sharing, paid volunteer time, 3:1 charitable match, tuition reimbursement, and more! This is an in-person position.

Requirements

Previous Inside Sales or Call Center Supervisor experience.
A drive to meet metrics and lead a team.
Ability to give and accept constructive feedback.
A proven track record of closing sales.
Excellent oral and written communication skills.
Ability to work in a fast-paced environment while multitasking.
Strong interpersonal skills, including empathetic listening and warm communication style.

Responsibilities

Hands-on and in-the-moment assistance with appointment scheduling.
Coaching, encouraging and guiding teammates to meet activity goals and metrics.
Encourage teammates to recognize selling opportunities and buying clues by delivering our methodology.
Perform moderate-level supervisory work coordinating the operations of an Inside Sales team.
Working on a team of dedicated supervisors.
Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication, while skillfully overcoming objections by addressing concerns, offering alternative options, and reinforcing the value of our service.