Call Center Specialist- Anchorage, AK (Hybrid)

Gainwell Technologies LLC•Anchorage, AK

9d•$48,200 - $68,800•Hybrid

About The Position

HMS is hiring Call Center Representatives to support the Alaska Medicaid account. Representatives will work in a fast-paced environment handling calls from members and providers. The pay range for this position is $48,200.00 - $68,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at HMS, a Gainwell Company. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with HMS, a Gainwell Company, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about HMS, A Gainwell Technologies Company at our company website and visit our Careers site for all available job role openings. HMS, a Gainwell Company, is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HMS defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

Requirements

At least two years of Medicaid claims/policies, healthcare insurance, or healthcare industry experience.
Ability to follow written policies, procedures, and guidelines.
Ability to read and interpret basically to moderately complex documents, such as operating and maintenance instructions, procedure manuals, and government/healthcare guidelines.
Excellent written and verbal communication skills, customer service skills, professional telephone and presentation skills, excellent organizational, time management and prioritization skills.
Good personal computer and business solutions software skills.
Reliable high-speed internet connectivity is required for remote work.
Broadband Internet connections should have a minimum speed of 24MBS download and 8 MBS upload for remote work.

Responsibilities

Identifies, prioritizes, and resolves most questions.
Receives calls and provides accurate, acceptable answers to queries and concerns.
De-escalates situations involving dissatisfied callers, offering patient assistance and support.
Guides callers through troubleshooting and navigating the Medicaid sites and/or services.
Reviews customer or client accounts, providing updates and information per established program policies.