Call Center Specialist (Retail company seeks a dynamic full-time Call Center Support Rep for weekday & weekend customer support)

Blossman Gas & Appliance, Inc.•Ocean Springs, MS

3d•Onsite

About The Position

Retail company seeks a dynamic full-time Call Center Support Rep for weekday & weekend customer support. BLOSSMAN GAS & APPLIANCE, America's largest independent propane company seeks qualified applicants to submit for consideration toward the on-site, full-time position of Call Center Specialist. With more than 85 retail locations, Blossman Gas supports more than 250,000 customers throughout 12 states. This is a new position designed to help us meet customer communication needs over the weekend by dispatching to an on-call, Blossman Technician v. relying on an answering service solely which can delay our responsiveness to the customer's needs. This is an excellent opportunity for professional growth for someone who enjoys providing customer support by telephone.

Requirements

Ability to remain seated and on the phone, often with little time between calls.
Pleasant telephone voice and patient, professional demeanor.
Ability to pick up new software.
Understanding of our core line of products and services.
Commitment to teamwork, unity, and meeting company objectives.

Nice To Haves

Prior Call Center, Customer Support, or similar telephone support experience.

Responsibilities

Provide accurate information relating to customer deliveries, account questions, billing statements, and product knowledge support.
Give customers 'live support' to ensure they have a positive experience and are best served.
Dispatch to an on-call, Blossman Technician over the weekend.
Meet customer communication needs over the weekend.