Call Center Specialist (Retail company seeks a dynamic full-time Call Center Support Rep for weekday & weekend customer support)

Blossman Gas Jobs•Ocean Springs, MS

2d•Onsite

About The Position

America's largest independent propane company, Blossman Gas, is seeking a qualified candidate for the on-site, full-time position of Call Center Specialist. This new role is designed to enhance customer communication, particularly over weekends, by dispatching to an on-call technician instead of solely relying on an answering service. This position offers professional growth for individuals who enjoy providing telephone-based customer support. The Call Center Specialist will provide accurate information regarding customer deliveries, account inquiries, billing statements, and product knowledge. This 'live support' aims to ensure a positive customer experience and optimal service. The role involves working three days a week (24 hours) plus Saturdays and Sundays, offering flexibility for those with prior call center experience who need time off during the standard work week.

Requirements

Ability to remain seated and on the phone, often with little time between calls.
Pleasant telephone voice and patient, professional demeanor.
Ability to pick up new software.
Understanding of core line of products and services.
Commitment to teamwork, unity, and meeting company objectives.

Nice To Haves

Prior Call Center, Customer Support, or similar telephone support experience is preferred.

Responsibilities

Provide accurate information relating to customer deliveries, account questions, billing statements, and product knowledge support.
Provide 'live support' to give customers a positive experience and ensure they are best served.
Dispatch to an on-call Blossman Technician over the weekend.