Call Center Customer Service Rep
About The Position
Join ARS, the nation’s largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience. Our call center, located in Altamonte Springs, is responsible for fielding inbound service calls from current and potential customers across the country. For this full-time position, we are looking for experienced Customer Service Representatives to assist customers, gather service information and schedule appointments. Starting Pay: $18/hr, increasing to $19/hr. after 90 days of employment. Full-time, year-round work. THIS IS NOT A REMOTE POSITION.
Requirements
- Prior experience in a customer service or call center environment (prior dispatch experience a plus)
- Proficiency with Microsoft Office and computer-based systems
- Ability to handle multi-line phones with accuracy and composure
- Must report daily to the office (no remote work available)
- Weekend and shift flexibility may be required
- Must pass background check and drug screening
Nice To Haves
- prior dispatch experience a plus
Responsibilities
- Deliver exceptional customer service through inbound and outbound calls.
- Manage scheduling, handle multi-line phones, and support customers with professionalism and urgency.
- This is a fast-paced, team-driven role based in-office.
Benefits
- Weekly pay through direct deposit
- Paid training
- Opportunity to grow within the company
- Insurance available after 31 days
- Low-cost medical (as low as $5/week)
- Dental, vision, HSA/FSA
- 401(k) with company match
- Paid time off + holiday pay
- Company-paid life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
