Customer Service Rep (Call Center)

MITER Brands•Venice, FL

11d•$19 - $21•Onsite

About The Position

The Customer Service Representative plays a key role in delivering a positive customer experience by resolving warranty inquiries, coordinating service solutions, and ensuring clear, timely communication from first contact through resolution. This role supports builders, contractors, and homeowners while partnering closely with internal teams to ensure quality outcomes.

Requirements

Ability to communicate clearly, professionally, and empathetically with customers via phone and email
Ability to assess customer concerns, determine appropriate next steps, and drive resolution
Strong attention to detail when managing requests, documentation, and follow‑ups
Ability to manage multiple requests while meeting deadlines in a fast‑paced environment
Ability to work effectively with cross‑functional teams to resolve customer issues
Ability to handle sensitive situations, payments, and customer data responsibly
High school diploma or equivalent required

Nice To Haves

2-3 years’ previous experience in customer service preferred.
Experience in manufacturing, building materials, or construction‑related environments is a plus.
Experience in windows, millwork, or warranty processes is helpful but not required.

Responsibilities

Resolve warranty inquiries.
Coordinate service solutions.
Ensure clear, timely communication from first contact through resolution.
Support builders, contractors, and homeowners.
Partner closely with internal teams to ensure quality outcomes.
Validate and process warranty claims efficiently.
Schedule field technicians effectively and ensure they are prepared for service visits.
Keep customers informed, supported, and confident throughout the process.
Provide internal partners with complete, timely information to support resolution.
Consistently meet service commitments and quality standards.