Call Center Specialist

OAA Orthopaedic Specialists•Allentown, PA

5d•Onsite

About The Position

Operates telephone system by answering incoming calls, scheduling appointments and directing all other callers to appropriate personnel to ensure Patient Care Excellence by performing the following duties. Essential Functions: • Schedules patient appointments, determining between urgent and non-urgent injuries. • Answers incoming telephone calls and responds accordingly and/or directs caller to appropriate personnel. • Receives and conveys detailed and descriptive messages from patients and directs to appropriate personnel. • Answers questions about organization and provides callers with address, directions, and other information. • Other duties may be assigned. OAA Orthopaedic Specialists has been the preferred choice of the Lehigh Valley for comprehensive orthopaedic care for over fifty years. Our mission is to be the region’s premier medical provider focused exclusively on orthopaedic care. To achieve this mission, OAA Orthopaedic Specialists seeks to employ individuals that strive to put the needs of our patients first and foremost. With internationally renowned physicians, state-of-the-art technologies, and various locations, OAA is home to some of the area’s best and brightest employees. Our employees strive to provide a quality patient-centered experience to our patients and their families. OAA offers a great benefits package to include Health/Dental/Vision, Company paid Life/LTD and AD&D insurance, paid vacation, holiday, and sick leave, and a 401(k) plan. As the COVID-19 pandemic continues to impact the world, it is our responsibility to help keep our employees, customers, patients, partners, communities, and the world healthy and safe. To preserve our ability to nourish the world in a safe and responsible way all CDC guidelines are in place and being followed.

Requirements

High school diploma or general education degree (GED). One-year related experience and/or training; or equivalent combination of education and experience.
Ability to multitask and maintain professional telephone etiquette.
Computer Database software and Internet software.
Problem solving skills in standardized situations.
Ability to work accurately and efficiently.
Excellent verbal and written communication skills.
Prior customer service representative experience required.

Nice To Haves

Knowledge of medical terminology helpful.
Knowledge of 3rd party insurance and medical office experience helpful.
Prior experience in an orthopaedic setting helpful.

Responsibilities

Schedules patient appointments, determining between urgent and non-urgent injuries.
Answers incoming telephone calls and responds accordingly and/or directs caller to appropriate personnel.
Receives and conveys detailed and descriptive messages from patients and directs to appropriate personnel.
Answers questions about organization and provides callers with address, directions, and other information.
Other duties may be assigned.