Call Center Specialist
About The Position
Corning Credit Union (CCU) is seeking Call Center Specialists to join their team in the Corning, NY market. CCU is a leading credit union with significant assets and a large member base, headquartered in Corning, NY, with additional facilities in other states. The organization's mission is to serve its members by being a trusted financial advisor and fostering a strong service culture built on teamwork, open communication, and valuing individuals. CCU offers a competitive salary, annual bonus plan, and an exceptional benefits package, making it an employer of choice. As a Call Center Specialist I, the role involves building member relationships, troubleshooting inquiries, performing financial transactions, and educating members on suitable products and services.
Requirements
- Strong customer service and interpersonal skills with the ability to connect well with members via the telephone
- Highly flexible and able to grasp and disseminate large amounts of information in a fast-paced call center environment
- Exceptional verbal and written communication skills
- Exceptional attention to detail
- Strong problem-solving skills
- Confidence in promoting appropriate products and services
- Technical aptitude with experience using mobile banking and other apps or financial services
- A high school diploma or GED is required
- The ability to read and comprehend moderate to advanced instructions and correspondence
- The ability to write moderate to advanced correspondence within professional etiquette standards
- The ability to effectively present information in one-on-one and group situations
Nice To Haves
- A bachelor’s degree or other form of secondary education is preferred, commensurate work experience will also be considered
- Prior call center or customer service experience is preferred but not required, as CCU will provide extensive training to the successful candidate
Responsibilities
- Maintain appropriate knowledge of core systems and CCU’s products and services
- Answer incoming calls and member questions in a prompt and professional manner
- Present and explain beneficial products to members and assist in meeting their vast financial needs
- Open new memberships, accounts, and services
- Assist members with requests for account research needs
- Collect information needed to process outgoing bank wires and ensure accuracy and safety, following all anti-fraud procedures
- Proactively educate members on the ease of doing business with CCU through our many electronic service channels
- Assume responsibility for other projects or duties as required or assigned
Benefits
- Competitive base salary
- Annual bonus plan
- Exceptional benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
