Call Center Specialist

Champions Group Holdings • Cincinnati, OH

8h • $21 - $24 • Onsite

About The Position

Are you passionate about helping others and providing top-notch service? Do you thrive in a dynamic, high-volume environment? If so, we have the perfect opportunity for you! As a Customer Service Specialist, you'll be the first point of contact for our clients, addressing their needs with professionalism and care. You'll handle inbound and/or outbound calls, providing timely and accurate information, scheduling appointments, and resolving issues to ensure customer satisfaction.

Requirements

• 3+ years customer service experience.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in basic computer applications and call center software.

Nice To Haves

• Call center experience is highly preferred.
• HVAC, Plumbing, Electrical, or other service-based industry experience is a plus.
• Service Titan experience is a plus.

Responsibilities

• Handle a high volume of inbound and outbound calls with professionalism and efficiency.
• Assist customers with their HVAC and plumbing needs, providing accurate information and resolving issues promptly.
• Identify customer requests and concerns to provide the most effective solution.
• Schedule appointments and coordinate with dispatch to ensure timely service delivery.
• Communicate effectively with team members and other departments to provide seamless customer service.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Uphold our company’s commitment to quality service and customer satisfaction.

Benefits

• Hourly Pay + Bonus Potential
• Health insurance: Comprehensive medical, dental, and vision coverage.
• Retirement plan: 401(k) with company match.
• Paid time off: Generous vacation, holidays, and sick leave.
• Training and development: Ongoing opportunities for professional growth and advancement.
• Company culture: A supportive, inclusive and dynamic work environment focusing on teamwork and employee satisfaction

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed