Call Center Specialist

TEKsystems • Bothell, WA

4d • $28 - $32 • Hybrid

About The Position

Customer Service Representative (Energy Programs)
Schedule: Full-Time
Are you passionate about helping people and providing great customer service? We're hiring a Customer Service Representative to support customers in a fast-paced call center environment. In this role, you'll take inbound calls, assist customers with billing questions, review energy usage information, and help customers learn about programs that can lower their energy costs. You'll also educate customers on renewable energy options and energy-saving solutions while delivering an exceptional customer experience.

Requirements

• Previous customer service experience
• Call center experience preferred
• Experience resolving billing or account-related issues
• Strong communication and problem-solving skills
• Comfortable navigating multiple systems and CRM platforms
• Ability to work in a fast-paced environment

Responsibilities

• Answer incoming customer calls in a high-volume call center environment
• Resolve billing questions and account concerns
• Analyze energy usage and provide solutions to customers
• Educate customers on energy efficiency and conservation programs
• Promote renewable energy programs and other available services
• Document customer interactions using CRM systems
• Meet quality, productivity, and customer service goals

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed