Call Center Specialist

Corning Federal Credit Union•Wilmington, NC

5d•Onsite

About The Position

Corning Credit Union (CCU) is seeking Call Center Specialists to join our team in the Wilmington, NC market. CCU is a leading credit union with $2.4 billion in assets and over 160,000 members. We are dedicated to helping our members prosper by being a trusted advisor for financial services and fostering a strong service culture. We offer a competitive base salary, annual bonus plan, and an exceptional benefits package. This role is an in-person position in Wilmington, NC.

Requirements

Strong customer service and interpersonal skills with the ability to connect well with members via the telephone.
Highly flexible and able to grasp and disseminate large amounts of information in a fast-paced call center environment.
Exceptional verbal and written communication skills.
Exceptional attention to detail.
Strong problem-solving skills.
Confidence in promoting appropriate products and services.
Technical aptitude with experience using mobile banking and other apps or financial services.
Ability to read and comprehend moderate to advanced instructions and correspondence.
Ability to write moderate to advanced correspondence within professional etiquette standards.
Ability to effectively present information in one-on-one and group situations.
Ability to work in a repetitive motion for a lengthy period of time.
Ability to work within a fast-paced call center environment.
Regular use of computer required.
Specific vision abilities required by this position include close vision and the ability to adjust focus from close range to long range.

Nice To Haves

Prior call center or customer service experience is preferred but not required, as CCU will provide extensive training to the successful candidate.
A bachelor’s degree or other form of secondary education is preferred, commensurate work experience will also be considered.

Responsibilities

Build lasting member relationships with every interaction.
Troubleshoot and resolve member questions.
Perform a variety of financial transactions.
Educate members on products and services that best meet their financial needs.
Maintain appropriate knowledge of core systems and CCU’s products and services.
Answer incoming calls and member questions in a prompt and professional manner.
Present and explain beneficial products to members and assist in meeting their financial needs.
Open new memberships, accounts, and services.
Assist members with requests for account research needs.
Collect information needed to process outgoing bank wires and ensure accuracy and safety, following all anti-fraud procedures.
Proactively educate members on the ease of doing business with CCU through our many electronic service channels.
Assume responsibility for other projects or duties as required or assigned.