Call Center Specialist
CHARTER OAK HEALTH CENTER INC•Hartford, CT
•Onsite
About The Position
A Call Center Specialist is responsible for full range of administrative support in an ambulatory health clinic setting providing duties for triaging phone calls, scheduling appointments, and maintaining patient and business confidentiality to ensure the needs of the internal and external customers are met while providing excellent Customer Service.
Requirements
- Bilingual (English and Spanish) Skill Required
- Effective communication skills
- Demonstrated effective verbal and written communication skills along with proper telephone etiquette
- Working knowledge of Microsoft Office Software and basic computer skills
- Ability to follow and understand instructions and react favorably in all work situations
- Knowledge of telephone systems
- Experience utilizing a web-based computerized system for scheduling and Microsoft Office programs, Word and Excel
- Able to efficiently function in fast paced work environment
Responsibilities
- Triaging phone calls
- Scheduling appointments
- Maintaining patient and business confidentiality
- Meeting the needs of internal and external customers
- Providing excellent Customer Service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
