Call Center Specialist II
University of Maryland Emergency Medicine•Baltimore, MD
•$35,300 - $52,900
About The Position
Responds to a high volume of telephone calls including scheduling the appropriate medical exams and tests and fulfilling report requests; and other duties as assigned.
Requirements
- High school diploma or general education degree (GED) preferred
- 2-3 years related office or customer service experience
- Entry level computer skills (specific programs as deemed by department)
- Strong customer service and phone etiquette skills
- Accurate data entry skills
Responsibilities
- Answers and triage calls accordingly.
- Schedules patient appointments and remind patients of necessary items to bring including their referral, medications.
- Writes messages and assure charts are pulled and taken to the technicians.
- Handles inquiries about insurances accepted, office hours, services, locations, exam fees, doctor information, etc.
- Enters referral information into the computer system
Benefits
- health insurance
- life insurance
- retirement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
