Call Center Specialist I

GT Independence•Southington, CT

2d•Onsite

About The Position

As a Call Center (Self Determination) Support Specialist or SDSS, you’ll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stake holders. GT Independence is a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, supporting tens of thousands of people across the country as they find and hire their own caregivers or personal assistants. Our operations team is driven by trust, autonomy, and fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose. We value excellence, but we won’t micromanage to achieve it. If you are self-motivated, we give you the space and support to grow and thrive.

Requirements

High School Diploma or GED required

Nice To Haves

Associate degree preferred

Responsibilities

Make and receive phone calls to support external and internal stakeholders
Enter information into databases, such as a call log, for effective record keeping
Prepare and send documents via DocuSign or email
Ensure the proper naming and saving of documents in the document management system
Assist customers in returning documents
Manage DocuSign accounts and support issues from the operations staff and customers
Ensure all compliance standards are met for audit purposes
Timesheet reviewing and time tracking
Accurately and efficiently complete payroll checklists for assigned agencies
Work with your team leader to identify strategies for reducing errors
Collaborate with your team to resolve rejected timesheet issues