Call Center Specialist I

LMCU•Glenwood, MN

1d•Onsite

About The Position

LMCU is currently looking for Call Center Specialists to join our team. You’ll be supported by our Call Center Managers, Team Leaders and Trainers to use your skills to assist members and potential members with their telephone requests. This is an exciting opportunity to positively impact our members and be a part of an organization with an unmatched culture.

Requirements

Passion for customer service
Problem solving skills
Ability to take ownership of solutions
Ability to make a positive impact on members
Ability to process transactions from start to finish
Ability to ensure the safe and sound fulfillment of financial needs

Responsibilities

Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve.
Refers problems that are beyond their authority to their supervisor, along with their recommendations.
Identifies opportunities to cross sell products and services based on member needs.
Articulate the features and benefits of products to callers.
Collaborate with other departments to resolve member issues when necessary.
Prevents fraud by correctly identifying members using call identification procedures.
Report any suspicious activities or potential security breaches to the appropriate personnel.
Identify and report any data discrepancies regarding member account information to management.
Actively participate in employee-led coaching sessions with supervisors, while taking ownership of personal coaching goals.
Performs other related duties as assigned.