Call Center Services Agent I - Bilingual/Spanish Speaking Required

ORNL Federal Credit Union • Oak Ridge, TN

38d • Onsite

About The Position

The Bilingual Call Center Services Agent assists members and potential members with their telephone requests, explains services, responds to problems, offers additional products and services, and directs calls to the appropriate area.

Requirements

• One or more years of customer service related experience required.
• Bilingual/Spanish speaking is required.
• Must possess excellent written and verbal communication skills.
• Must possess mathematical ability to perform basic math skills.
• Must be detail-oriented with strong organizational skills.
• Must be able to work well with others.
• Must have the ability to multi-task.

Nice To Haves

• One or more years of experience in a call center environment preferred.

Responsibilities

• Assists members and potential members with inquiries by providing accurate, courteous, timely and professional phone service.
• Answers questions about products and services and processes member transactions with zero errors.
• Directs calls to the appropriate area. Directs escalated issues to the next level of authority.
• Demonstrates and identifies opportunities for needed products and services to members by utilizing skills that drive positive customer service results.
• Maintains security and compliance for member confidentiality.
• Interacts with others in a team-oriented environment and consistently meets performance expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED