Call Center Scheduling Agent

Porter Cares, Inc. • Pompano Beach, FL

68d • $17 - $17 • Onsite

About The Position

Porter is hiring for Call Center Scheduling Agents. The Call Center Agent will serve as the coordinator for appointments between Porter’s clinical staff and patients/health plan members. The Outreach Healthcare Scheduler is responsible for high volume outbound calls to schedule clinical appointments in the home or a facility. Ideal candidates will have the experience, drive, and compassion to manage multiple calls, cancelations, and last-minute conflicts while keeping the patient/member needs at the forefront of decision-making.

Requirements

• High School Diploma
• Experience in inside sales, cold calling, and outbound calls to customers and clients
• A dedicated work area established that is separated from other living areas and background noise, and ensures a professional work environment and patient information privacy
• A reliable, high-speed internet connection with an ethernet connection
• A strong sense of empathy, compassion, and friendliness (extroverted and people-oriented)
• Drive to go above and beyond to ensure that members/patients/caregivers feel genuinely supported and valued
• Exceptional communication skills, both written and oral, with the ability to assist others (customers and coworkers alike)
• Strong time management and organizational skills to juggle meetings and various administrative requirements while keeping member needs at the forefront
• Ability to work with the team to cover on-call and holiday schedules as needed
• Thrives in a fast-paced environment and in high volume outbound calls

Responsibilities

• Proactively reach out to members over the phone to schedule telehealth and in-home visits with a Porter Provider
• Add, cancel, or make changes to appointments in the organization's schedule
• Resolve appointment conflicts for staff and customers or clients
• Manage & update customer CRM (Salesforce Service Cloud)
• Boost member satisfaction and loyalty by providing a consistent excellent experience and striving to go above and beyond
• Meet key performance indicators contributing to the success of Porter

Benefits

• Incentive Pay
• Equipment Support
• A fun team and special culture
• Medical, dental, and vision benefits within 30 days of hire
• Paid Time Off and Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED