Call Center Sales & Retention Representative - Hybrid

AT&T•Atlanta, GA

1d•Hybrid

About The Position

This hybrid position reports to our 754 Peachtree St NE, Atlanta, GA 30308 location and works in center 3-4 days weekly and remotely from home 1-2 days weekly. If selected, you must be able to report to this location. This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most. As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you’ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.

Requirements

Unwavering Customer Focus
Strong Work Ethic
Adaptability
Problem-Solving Skills
Attention to Details
Verified internet service (secure, reliable, and dedicated high speed is required to support business needs)
An established dedicated work area (desk, chair, electrical outlet, direct LAN connection).
Availability, accessibility, and accountability to work during established work schedules and shifts
Ability to follow technical support processes
Compliance with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies

Nice To Haves

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!

Responsibilities

Handle customer interactions (calls, chats, emails) in a fast-paced environment.
Accurately resolve issues related to service, billing, payments, and collections.
Explain bills and product features clearly.
Troubleshoot basic problems and seek higher support if needed.
Build customer confidence and loyalty by resolving issues.
Support various customer inquiries, including technical issues.

Benefits

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
Tuition reimbursement program
Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
Paid Parental Leave
Medical/Dental/Vision coverage
401(k) plan
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs