Call Center Sales Representative (Remote)

Brightree

14h • Remote

About The Position

Brightree by ResMed is hiring motivated, customer-focused callers who are ready to take the next step in their career—from the comfort of home! Join a growing, innovative healthcare technology company that offers competitive pay, excellent benefits, and a fully remote work environment. If you enjoy helping people, providing top-notch service, and working with purpose, this role could be a great fit.

Requirements

• High school diploma required.
• 1+ year of customer service and/or sales experience.
• Self-motivated with the ability to troubleshoot and adapt quickly.
• Strong verbal and written communication skills.
• Highly detail-oriented with a focus on data-entry accuracy.
• Ability to multitask in a fast-paced environment.
• Comfortable working independently.
• HIPAA compliant work environment.
• Hardwired Ethernet internet connection (cable or fiber) with minimum speeds of 30 Mbps download and 20 Mbps upload.
• Wi-Fi, satellite, cellular, and 5G connections are not supported.

Nice To Haves

• Associate’s degree and/or relevant college coursework.
• Prior call center experience.
• Bilingual proficiency in Spanish.

Responsibilities

• Manage inbound and outbound calls with patients to support resupply of existing products.
• Handle high-volume (100+) inbound and outbound calls per day.
• Serve as the primary point of contact for creating and booking patient orders.
• Complete tasks accurately and on time.
• Collaborate with internal and external teams to resolve issues.
• Monitor performance metrics and meet quality and service-level standards.
• Adhere to schedules and departmental procedures while working independently.
• Deliver exceptional customer service while effectively multitasking across multiple accounts.

Benefits

• Comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.
• Fifteen days Paid Time Off (PTO) in their first year of employment.
• 11 paid holidays plus 3 floating days.
• 14 weeks of primary caregiver or two weeks of secondary caregiver leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED