Call Center Sales Representative (Remote)

ResMed

19h•Remote

About The Position

Brightree by ResMed is hiring motivated, customer-focused callers who are ready to take the next step in their career—from the comfort of home! Join a growing, innovative healthcare technology company that offers competitive pay, excellent benefits, and a fully remote work environment. If you enjoy helping people, providing top-notch service, and working with purpose, this role could be a great fit. This position requires daily phone-based work on a fixed schedule with minimal flexibility. The role is remote and requires a HIPPA compliant work environment with a hardwired Ethernet internet connection (cable or fiber) with minimum speeds of 30 Mbps download and 20 Mbps upload. Wi-Fi, satellite, cellular, and 5G connections are not supported. Candidates will be asked to complete a brief internet speed test during the interview process.

Requirements

High school diploma required.
1+ year of customer service and/or sales experience.
Self-motivated with the ability to troubleshoot and adapt quickly.
Strong verbal and written communication skills.
Highly detail-oriented with a focus on data-entry accuracy.
Ability to multitask in a fast-paced environment.
Comfortable working independently.

Nice To Haves

Associate’s degree and/or relevant college coursework.
Prior call center experience.
Bilingual proficiency in Spanish.

Responsibilities

Manage inbound and outbound calls with patients to support resupply of existing products.
Handle high-volume (100+) inbound and outbound calls per day.
Serve as the primary point of contact for creating and booking patient orders.
Complete tasks accurately and on time.
Collaborate with internal and external teams to resolve issues.
Monitor performance metrics and meet quality and service-level standards.
Adhere to schedules and departmental procedures while working independently.
Deliver exceptional customer service while effectively multitasking across multiple accounts.

Benefits

Comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance.
Sleep care management.
Health Savings Account (HSA).
Flexible Spending Account (FSA).
Commuter benefits.
401(k).
Employee Stock Purchase Plan (ESPP).
Employee Assistance Program (EAP).
Tuition assistance.
Fifteen days Paid Time Off (PTO) in their first year of employment.
11 paid holidays plus 3 floating days.
14 weeks of primary caregiver or two weeks of secondary caregiver leave.