Call Center Sales Representative

Keys Dental Specialists • Tallahassee, FL

1d • Hybrid

About The Position

Keys Dental Specialists is hiring a full time, remote Call Center Sales Representative to book appointments for our growing family of dental practices. You will spend your day on the phone turning new patient leads into booked appointments. This is an in-office job position at a new dental office in Tallahassee, but could lead to a hybrid work from home role, depending on performance. The core job is to get patients in the chair, which breaks down into outbound sales calls, inbound calls and scheduling, patient follow through, and tracking calls, leads, follow ups, and booked appointments in the CRM and weekly tracking log.

Requirements

• Live in or within the Tallahassee area
• High school diploma or equivalent
• Excellent verbal and written communication skills
• Comfortable working in multiple computer systems at once; proficient with Microsoft Office
• Accurate data entry into patient records and scheduling systems
• Strong organization, time management, and problem solving skills
• A quiet home workspace, reliable high speed internet, computer, and a headset in case we move you to a hybrid work from home role.

Nice To Haves

• Experience in outbound calling, appointment setting, telemarketing, collections, or SDR roles
• Understand that this is a numbers game and volume drives results
• Can keep your energy and quality up at 15+ calls per hour
• Are coachable and open to feedback
• Are dependable, on time, and able to stay productive without someone looking over your shoulder
• Listen well and pick up on how patients are feeling
• Can follow a proven call framework while still sounding like yourself
• Can multi-task and juggle switching up from one office to the next as each office is branded differently.
• Prior call center, customer service, or sales experience
• Experience with Dentrix or a similar dental scheduling system
• Bilingual English and Spanish

Responsibilities

• Make 50 to 100+ outbound calls per shift to new patient leads and existing patients with pending or unscheduled treatment
• Follow up on leads from marketing campaigns and online booking requests
• Overcome common objections (cost, fear, timing, "I will think about it") with confidence and empathy
• Present services, promotions, and financing options clearly
• Hit daily and weekly booking targets
• Answer inbound calls with professionalism and warmth
• Schedule appointments accurately and efficiently in the practice management system
• Confirm upcoming appointments and reschedule or cancel unconfirmed ones
• Move patients up when earlier openings become available
• Collect new patient paperwork and insurance information at the time of booking
• Cross reference online bookings so every patient is followed up with, confirmed, and cared for until they show
• Coordinate with front office and clinical teams at each practice
• Log calls, leads, follow ups, and booked appointments in the CRM and weekly tracking log

Benefits

• Dental benefits for team members
• Paid training
• Room to grow as our group of practices expand

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED