Call Center Sales Representative

Keys Dental Specialists•Tullahoma, TN

1d•Hybrid

About The Position

Keys Dental Specialists is hiring a full time, remote Call Center Sales Representative to book appointments for our growing family of dental practices. You will spend your day on the phone turning new patient leads into booked appointments. This is an in-office job position at a new dental office in Tallahassee, but could lead to a hybrid work from home role, depending on performance. The core job is to get patients in the chair, which breaks down into outbound sales calls, inbound calls and scheduling, patient follow through, and tracking calls, leads, follow ups, and booked appointments in the CRM and weekly tracking log.

Requirements

Live in or within the Tallahassee area
High school diploma or equivalent
Excellent verbal and written communication skills
Comfortable working in multiple computer systems at once; proficient with Microsoft Office
Accurate data entry into patient records and scheduling systems
Strong organization, time management, and problem solving skills
A quiet home workspace, reliable high speed internet, computer, and a headset in case we move you to a hybrid work from home role.

Nice To Haves

Experience in outbound calling, appointment setting, telemarketing, collections, or SDR roles
Understand that this is a numbers game and volume drives results
Can keep your energy and quality up at 15+ calls per hour
Are coachable and open to feedback
Are dependable, on time, and able to stay productive without someone looking over your shoulder
Listen well and pick up on how patients are feeling
Can follow a proven call framework while still sounding like yourself
Can multi-task and juggle switching up from one office to the next as each office is branded differently.
Prior call center, customer service, or sales experience
Experience with Dentrix or a similar dental scheduling system
Bilingual English and Spanish

Responsibilities

Make 50 to 100+ outbound calls per shift to new patient leads and existing patients with pending or unscheduled treatment
Follow up on leads from marketing campaigns and online booking requests
Overcome common objections (cost, fear, timing, "I will think about it") with confidence and empathy
Present services, promotions, and financing options clearly
Hit daily and weekly booking targets
Answer inbound calls with professionalism and warmth
Schedule appointments accurately and efficiently in the practice management system
Confirm upcoming appointments and reschedule or cancel unconfirmed ones
Move patients up when earlier openings become available
Collect new patient paperwork and insurance information at the time of booking
Cross reference online bookings so every patient is followed up with, confirmed, and cared for until they show
Coordinate with front office and clinical teams at each practice
Log calls, leads, follow ups, and booked appointments in the CRM and weekly tracking log