Call Center Representative
About The Position
Cellular Sales is looking for a determined individual to grow their job into a career in a fast-paced, thriving environment. Cellular Sales provides a rewarding career with a family atmosphere. The company values desire to achieve, an exceptional attitude, benefits, development, and a culture that values diversity and inclusion. Cellular Sales is Verizon’s premier retail partner and has received multiple Agent of the Year awards. With nearly 800 stores across 40 states, they have a 30-year reputation for providing unmatched in-person customer experiences and are always expanding.
Requirements
- High School diploma or GED
- Minimum two years of related work experience
- Effective communication skills
- Interest and understanding of technology products and services
- Business ownership mentality
- Attention to Detail: Taking responsibility for a thorough and detailed method of working.
- Oral Communication: Shaping and expressing ideas and information in an effective manner.
- Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
- Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
- Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
Nice To Haves
- Previous office experience
- Proficient in Microsoft Office
- Knowledge of customer service principles and practices
- Experience in a call center or customer service environment
- Data entry and typing skills (including 10 key)
- College degree preferred
Responsibilities
- Follow up on distributed leads
- Generate store traffic and contribute to the markets success
- Handle customer inquiries both by phone and text
- Support sales force by generating sales leads
- Follow communication scripts when handing different topics
- Research required information using available resources
- Provide customers with product and service information
- Take feedback and criticism to improve productivity and character
Benefits
- Benefits
- Development
- Culture that values diversity and inclusion
- The highest in the wireless industry
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
