Call Center Representative

Glacier Bancorp, Inc.•Chelan, WA

6d•Onsite

About The Position

Our financial institution is seeking a Call Center Representative to provide superior customer service using the bank’s telephone system. This individual will assist customers with account inquiries, debit card issues, e-statement questions, online banking and BillPay. Additionally, he/she will also help problem solve and direct the customer to the appropriate department or branch. As a member of the Wheatland Bank team, you will work with colleagues who value financial responsibility, collaboration, transparency, and leadership. Working for Wheatland Bank is a challenging and rewarding career for the best and brightest bankers!

Requirements

High school diploma or GED.
Customer Service Experience.
Previous Banking Experience.

Nice To Haves

Bilingual- Spanish and English preferred.
Previous Call Center Experience.

Responsibilities

Provides superior customer service primarily through the use of the banks telephone system.
Assists customers with account inquiries, stop payments, contact information changes, check orders, debit card maintenance, and other general banking inquiries.
Daily review of Yellow Hammer Fraud high risk transactions.
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.