Call Center Representative

AmFirst Career • Birmingham, AL

9d

About The Position

Assist current and potential members with their telephone requests, including answering questions about products and services, resolving issues within their authority through research or referring problems beyond their scope to their supervisor, along with providing recommendations. Help members with digital banking solutions, perform basic troubleshooting, and escalate complex issues when necessary. Responsible for maintaining records in the core systems and managing the processing of electronic forms. Provide assistance with card services, transfers, loan payments, and all account maintenance tasks. Identifies cross-sell opportunities and cross-sells services to members. Performs other job related duties required or assigned.

Requirements

• One year to three years of similar or related experience
• A high school education or GED
• Good listening and telephone skills
• Ability to navigate through multiple computer systems
• Operate a 10-key calculator, a computer keyboard, and multiple computer screens
• Make decisions with minimum information
• Light lifting required

Responsibilities

• Assist current and potential members with telephone requests
• Answer questions about products and services
• Resolve issues within their authority through research
• Refer problems beyond their scope to their supervisor
• Provide recommendations
• Help members with digital banking solutions
• Perform basic troubleshooting
• Escalate complex issues when necessary
• Maintain records in the core systems
• Manage the processing of electronic forms
• Provide assistance with card services, transfers, loan payments, and all account maintenance tasks
• Identify cross-sell opportunities
• Cross-sell services to members
• Perform other job related duties required or assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees