Call Center Representative
About The Position
Job Responsibilities: Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction. Other assignment as necessary. -Extensive phone experience and computer literate. Additional Notes: Onsite Our Call center agents need customer service skills, should have experience in a call center and payroll knowledge. A prime candidate would have worked in a call center or in a customer service (over the phone) capacity and have been a payroll clerk, coordinator, administrator, specialist, timekeeper or manager etc., in the last few years. They must be skilled in de-escalation, documentation, research, be organized and demonstrate ICARE values (Integrity, Compassion, Accountability, Respect, Excellence).
Requirements
- Two (2) years of experience
- Bilingual (facility specific)
- Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers
- Active listening providing full attention to callers to understand their concerns and needs
- Effective problem-solving to analyze a situation, identify core issue and find effective solution
- High School Diploma or general education degree (GED)
Nice To Haves
- ANSWER PHONES
- SCHEDULE APPOINTMENTS
- BI-LINGUAL
- CUSTOMER INQUIRIES
- CALL CENTER REPRESENTATIVE
Responsibilities
- Answering questions
- Resolving complaints
- Providing technical support to ensure customer satisfaction
- Other assignment as necessary
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
