Call Center Representative
Peak Dental Services•Colorado Springs, CO
•$18 - $21•Onsite
About The Position
Peak Dental Services is rapidly expanding and seeking an enthusiastic, full-time Call Center Customer Service Representative to join their dynamic team. This role offers an exciting career in customer service where you can make a real difference every day. The company provides a supportive, inclusive work environment and a good work-life balance with weekends and evenings off.
Requirements
- 1+ years of recent experience as a Call Center Representative or in an administrative role
- Minimum typing speed of 40 WPM
- Strong written and verbal communication skills
- A passion for customer service and helping others!
Nice To Haves
- Medical setting experience is a plus but not required
Responsibilities
- Answer and assist inbound calls from new and existing patients
- Schedule appointments and coordinate communication between offices and staff
- Assist patients by answering questions, transferring calls, and updating account information
- Work with multiple dental systems to efficiently manage appointment schedules
- Maintain call quality standards and meet call center KPIs
- Demonstrate exceptional customer service at all times, ensuring every patient feels valued
Benefits
- Medical, Dental, and Vision insurance
- Voluntary STD-LTD and Life Insurance
- Paid Time Off (PTO) and Holiday Pay
- 401K Match
- Employee Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
