Call Center Representative
Bath Concepts Independent Dealers•Jacksonville, FL
•$600 - $900•Onsite
About The Position
With more than 25 years of experience, One & Done Bath Solutions is one of the fastest-growing brands in the acrylic bath remodeling industry. We provide custom bath remodeling solutions that are attractive, durable, and low-maintenance, helping homeowners improve their homes and quality of life. We are currently seeking a Call Center Representative to join our Jacksonville, FL market and surrounding areas. If you enjoy speaking with people, providing excellent customer service, and working in a fast-paced environment, this could be a great opportunity for you.
Requirements
- Strong customer service and communication skills
- Knowledge of sales and marketing principles and strategies
- Ability to communicate confidently and professionally with homeowners
- Comfortable handling questions, concerns, and objections
- Basic computer skills and proficiency with relevant computer applications
- Strong attention to detail and organizational skills
Nice To Haves
- Previous experience in telemarketing, sales, marketing, promotions, or a related field is preferred
Responsibilities
- Contact homeowners by telephone
- Schedule qualified appointments for free consultations
- Enter lead information
- Maintain reports
- Respond to calls from homeowners who are interested in our services
- Deliver a scripted presentation to homeowners
- Adapt the scripted presentation to address individual homeowner needs
- Answer questions and handle homeowner concerns and objections professionally
- Collect homeowner information, including names, addresses, and phone numbers
- Schedule appointments over the telephone
- Enter appointment details into the computer system
- Document homeowner information and important details from conversations
- Confirm appointments scheduled by canvassers or sales representatives
- Schedule appointments for sales representatives to meet with prospective homeowners
- Conduct quality-control calls
- Answer calls from potential customers responding to advertisements
- Follow up with homeowners after initial contact
- Update lead information and maintain accurate reports
Benefits
- Product knowledge will be provided through training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
