Call Center Representative (Hybrid)

Polestar Plumbing Heating & Cooling • Kansas City, MO

2d • Hybrid

About The Position

Polestar Plumbing, Heating & Cooling is seeking a Customer Service Representative who is organized, customer-focused, and thrives in a fast-paced environment. This role involves answering incoming customer calls, scheduling service appointments, coordinating technician dispatching, and resolving customer concerns. The position offers a hybrid work model, with the ability to work remotely from home during evening hours. Polestar has been serving the Kansas City community for over 41 years and offers stable, year-round employment with growth opportunities.

Requirements

• Must have night and weekend availability; this is not a Monday-Friday position
• Excellent communication, customer service, and interpersonal skills
• Ability to multitask and remain organized in a high-volume environment
• Strong attention to detail and problem-solving abilities
• Basic computer proficiency and data entry skills
• Reliable attendance and a positive team-oriented attitude

Nice To Haves

• Strong understanding of HVAC, plumbing, or home service industry terminology preferred
• Experience with dispatching and CRM software such as ServiceTitan, Housecall Pro, or similar platforms preferred

Responsibilities

• Answer incoming customer calls and provide exceptional service with professionalism and empathy
• Schedule service appointments and coordinate technician dispatching using ServiceTitan and other software platforms
• Communicate effectively with customers, technicians, and internal departments to ensure efficient service delivery
• Follow up with customers regarding completed work, open service requests, and warranty-related concerns
• Resolve customer concerns and complaints with a solution-focused approach
• Maintain accurate customer records, job information, and billing details
• Assist field teams with scheduling updates, customer communication, and administrative support
• Contribute to a positive customer experience that reflects Polestar's commitment to excellence

Benefits

• $21-$23 per hour
• Weekly Pay
• PTO + Paid Holidays
• Matching 401(k)
• Medical, Dental & Vision Benefits
• Accidental & Critical Illness Coverage
• Company-Paid $15,000 Life Insurance & Long-Term Disability
• Growth and Advancement Opportunities
• Stable, Year-Round Employment
• Supportive, Family-Oriented Team Environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed