Call Center Representative (Hybrid)
About The Position
Build Your Future with Polestar! For over 41 years, Polestar Plumbing, Heating & Cooling has proudly served the Kansas City community with trusted plumbing, heating, and cooling services. As a locally operated company, we are committed to delivering exceptional customer experiences and providing reliable solutions that keep our customers comfortable year-round. We're looking for a Customer Service Representative who is organized, customer-focused, and thrives in a fast-paced environment. If you enjoy helping people, coordinating schedules, and being part of a supportive team, we'd love to meet you! CUSTOMER SERVICE REPRESENTATIVE Polestar Plumbing, Heating & Cooling | Merriam, KS Must be open to nights and weekend hours! This position will allow evenings hours to be remote from home!
Requirements
- Must have night and weekend availability; this is not a Monday-Friday position
- Strong understanding of HVAC, plumbing, or home service industry terminology preferred
- Excellent communication, customer service, and interpersonal skills
- Ability to multitask and remain organized in a high-volume environment
- Experience with dispatching and CRM software such as ServiceTitan, Housecall Pro, or similar platforms preferred
- Strong attention to detail and problem-solving abilities
- Basic computer proficiency and data entry skills
- Reliable attendance and a positive team-oriented attitude
Responsibilities
- Answer incoming customer calls and provide exceptional service with professionalism and empathy
- Schedule service appointments and coordinate technician dispatching using ServiceTitan and other software platforms
- Communicate effectively with customers, technicians, and internal departments to ensure efficient service delivery
- Follow up with customers regarding completed work, open service requests, and warranty-related concerns
- Resolve customer concerns and complaints with a solution-focused approach
- Maintain accurate customer records, job information, and billing details
- Assist field teams with scheduling updates, customer communication, and administrative support
- Contribute to a positive customer experience that reflects Polestar's commitment to excellence
Benefits
- $21-$23 per hour
- Weekly Pay
- PTO + Paid Holidays
- Matching 401(k)
- Medical, Dental & Vision Benefits
- Accidental & Critical Illness Coverage
- Company-Paid $15,000 Life Insurance & Long-Term Disability
- Growth and Advancement Opportunities
- Stable, Year-Round Employment
- Supportive, Family-Oriented Team Environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
