Call Center Representative

Marvin • Eagan, MN

8d • Onsite

About The Position

Infinity Replacement by Marvin is our dedicated window and door replacement business, bringing Marvin’s legacy of quality directly to homeowners. Through a direct-to-consumer model, we deliver premium fiberglass products, personalized in-home consultations, and professional installation—making the window replacement process simple, seamless, and satisfying. We’re looking for a driven and enthusiastic Call Center Representative to support our Infinity Replacement business. In this role, you’ll be the first point of contact for potential customers—guiding them toward the right solutions and setting the stage for successful sales appointments.

Requirements

• High school diploma or equivalent
• Prior experience in a call center or customer service environment is required.
• Excellent verbal and written communication skills
• Strong problem-solving and multitasking abilities
• Proficiency with computers and CRM systems (such as Salesforce)
• Ability to remain calm and professional under pressure
• Self-motivated with a strong work ethic

Responsibilities

• Engage with potential customers via phone, text, email, and web chat to understand their needs
• Educate prospects on our products and services, and assess if we’re the right fit
• Maintain consistent follow-up with leads to advance conversations toward scheduled appointments
• Use standardized scripts and vetting criteria to capture all key information
• Review past customer interactions and proactively reschedule missed appointments
• Accurately input customer details and project information into Salesforce
• Refer leads we can’t serve to our trusted business partners

Benefits

• health insurance
• paid holidays
• paid parental leave
• 401(k) retirement savings match
• $300 annual wellbeing account
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing
• Giving at Marvin – participate in organized volunteer opportunities
• Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED