Call Center Representative

VRC Investigations•Denton, TX

15d•Onsite

About The Position

VRC Investigations is currently expanding its Call Center Research Assistants Unit within its HOSPITAL CANVASS.COM division. Veracity Research Co. Investigations (VRC) is a leading national investigation company. HOSPITALCANVASS.COM serves the insurance industry as a leading national service provider in researching and locating information requested by clients. VRC is seeking experienced, self-determined, and highly motivated individuals to join their team in efforts to deter and combat insurance fraud. VRC is seeking qualified call center research assistants with nationwide call center experience. The primary responsibility of this position is to assist in the day-to-day insurance fraud defense investigations and operational needs for multi-state regions. As a key member of the VRC team, the research assistant will make outbound calls to medical facilities to validate worker’s compensation claims. The call center research assistant will complete tasks with other team members under management supervision. All team members must have good phone etiquette, excellent computer skills, be able to multi-task, and problem solve. This position is a full-time, non-exempt, position located in our corporate office in Denton, TX.

Requirements

Nationwide high call volume experience (1 year or more required)
Nationwide collections experience (1 year or more required)
Upbeat, positive demeanor with an attitude for success
Meet individual and team performance standards while maintaining good attendance and dependability
Show courtesy and professionalism on all calls to ensure a positive experience
Be highly motivated and possess the ability to work under little supervision
Demonstrate ability to effectively manage time, and understand directives
Excellent written and verbal communication skills
Ability to read, decipher and summarize information quickly
Must be proficient in Microsoft Office applications to include Microsoft Outlook, Excel, Word, and PowerPoint
Must pass a drug test and pre-employment testing
Upon hiring you must proficiently learn and utilize all electronic tools as required within the scope of this position to include the company's IMS case tracking system

Nice To Haves

Nationwide high-volume call center experience
Nationwide collections experience
Experience meeting deadlines

Responsibilities

Outbound calls to different medical facilities, pharmacies and other related locations to determine medical history
Make 120 – 150 calls a day
Set up files for processing by facilities located within a provided geographical range
Meet departmental goals for outbound calls
Document all call information according to standard operating procedures
Track and report all information received
Format and edit canvass reports
Assist in ensuring canvasses are completed by deadlines
Assist other team members in daily functions.