CALL CENTER REPRESENTATIVE

COMMUNITY HOUSING OPPORTUNITIES CORPORATION • Vacaville, CA

33d • $17 - $17 • Onsite

About The Position

The Call Center Representative will be responsible for managing high volumes of outbound calls to identify and assist income-eligible PG&E customers. This position supports CHOC’s Energy Savings Assistance Program, which provides energy education, assessments, and conservation services to low-income households in Yolo, Solano, San Joaquin, Contra Costa, Alameda and Sacramento counties. The ideal candidate is reliable, customer-focused, and detail-oriented with strong communication skills and the ability to thrive in a fast-paced team environment.

Requirements

• High school diploma or GED required.
• Proven track record of meeting or exceeding performance goals.
• Excellent verbal communication and active listening skills.
• Effective multi-tasking, time management, and prioritization skills.
• Strong attention to detail and accurate data entry skills.

Nice To Haves

• Familiarity with customer relationship management (CRM) systems is a plus.
• Bilingual (Spanish/English) is a plus.
• Previous experience in a customer service or support role preferred.

Responsibilities

• Manage large volumes of outbound calls efficiently and professionally.
• Identify income-eligible customers using a proprietary database.
• Build rapport and engage callers to ensure excellent customer service.
• Maintain accurate and comprehensive records of all interactions in the call center database.
• Schedule appointments for Energy Specialists using Appointments Plus software.
• Explain program offerings and eligibility requirements clearly.
• Secure property owner permission for work authorization when necessary.
• Meet or exceed individual and team performance metrics and call quotas.

Benefits

• Bonus pay is available based on daily performance metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED