Call Center Representative - Remote

Trinity Health•Rensselaer, IN

1d•$19 - $24•Remote

About The Position

This is a high-volume Call Center Representative position at St. Peter's Health Partner's, offering a convergence of career opportunities and quality of life. The role involves serving as a first point of contact for customers via phone and acting as a liaison between external customers and medical staff. Responsibilities include answering calls, assessing urgency, triaging, and directing calls according to established procedures to ensure optimal patient care. The role also involves scheduling patient appointments, communicating and coordinating with clinical personnel for efficiency, and providing a high level of customer service.

Requirements

High School Diploma or GED required.
Previous experience in a combination of patient services, medical reception, call/customer Call Center (medical environment) or other customer service environment.

Nice To Haves

Call Center experience highly preferred.
Medical Office experience highly preferred.
Course work in insurance/billing, medical practice education or seminars are all preferred.

Responsibilities

Answers incoming calls, assesses the urgency of the call, appropriately triages and directs all calls according to established procedures to ensure optimal patient care; schedules appointments by protocol, communicates and coordinates scheduling with clinical personnel to optimize patient care and efficiency.
Obtains necessary patient registration information, verifies patient insurance eligibility, prepares charts for visits in accordance with SPHPMA protocols and notifies clinical staff of patient’s arrival, if applicable.
Answers telephone in accordance with SPHPMA telephone etiquette guidelines, taking and relaying messages in a timely manner.
Schedules and confirms patient appointments; obtains appropriate information, enters preliminary account data into computer and confirms appointments based on office protocols.
May collect payment(s) and ensures timely and accurate posting of payment.
Records messages for physician and staff accurately, with complete information required, and ensures that it is routed appropriately through Trinity Health SPHPMA Medical Group EMR system.
Assists patients with MyChart-related questions. Keeps current on updates, changes and FAQ’s.
Accurately documents into SPHPMA systems.
Maintains familiarity with physician office, Billing Department and all extended care location basic services and hours of operation to respond to customer requests accurately and promptly.
Assists patients and facilities with questions related to referrals, authorizations and requisitions per established protocols.
Accurately completes patient forms.